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Shipping & Returns
Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow 1-2 days for the order to be prepared as well as an additional 2-3 days for transit and delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method
Estimated delivery time
USPS Standard
2-3 business days
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Cafe420 ships to addresses within the U.S.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Cafe420 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Cafe420 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim
We currently do not ship outside the U.S.
Return & Exchange Policy
Cafe420 does not accept returns or refunds for items that have been shipped. Once an item has been shipped, it is considered final sale.
Exceptions
We will accept returns for items that are defective or damaged. To request a return for a defective or damaged item, please contact us within 30 days of receiving the item.
How to Return an Item
To return an item, please contact us and we will provide you with a return shipping label. You will be responsible for the cost of return shipping.
Refunds
Once we receive the returned item, we will process your refund within 10 business days. Refunds will be made to the original payment method.
No Returns After Shipping
We understand that sometimes customers may change their minds after they have made a purchase. However, we cannot accept returns for items that have been shipped. This is because we cannot resell items that have been returned, and we want to ensure that our customers receive the products they ordered.
Thank you for your understanding.
We hope you enjoy your purchase!